Engineering for Hospitality

Values, practices & working norms for designing & building software.

— The Product-Engineering Team, Hello Alfred

Hello Alfred is a hospitality and technology platform for residential buildings, providing weekly in-home assistance to help people save time. To support a necessarily human-centered service, our Product-Engineering Team designs and engineers our technology, first and foremost, to build trust with each person who uses it, from our Alfred Home Managers on their daily runs to the Alfred Members in their care.

As designers and engineers of software that powers the modern service economy, we understand the outsized impact our work can have on workers and consumers alike. To ensure we are mindful of the privilege we enjoy and the responsibility we bear, we have established the following set of engineering values, practices, and working norms:

1. We believe software should add value, not extract it.
2. We design software for people, whether they are colleagues or customers, with consideration and empathy for their concerns and experiences.
3. We build for enduring value and sustainable business growth, not short-term gain and empty scale.
4. We trust one another with the autonomy to experiment, fail, and try again.
5. We reach clarity and consensus by talking candidly and listening openly to one another.
6. We teach and learn from one another with mutual respect and a spirit of shared apprenticeship.
7. We pursue excellence with passion, pragmatism, and deep humility.

In summary, we engineer for hospitality. If this resonates with the way you approach your work as a product designer or software engineer, we want to hear from you.

Current openings:

Senior Product Manager, Consumer
Alfred HQ — NYC

Senior Software Engineer
Alfred HQ — NYC